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Manual fulfillment - request can't be handled

Question asked by Bas Rozemond on Mar 19, 2020
Latest reply on Mar 19, 2020 by Mostafa Helmy
  • Comment • 1

A request goes to manual fulfillment and the assigned user clicks on the Perform button. Then the screen displays 'Request can not be handled' and there is nothing in the logs.

This seems similar to a problem with web services but this is not. 

Any suggestions where to look?

Mostafa Helmy
Mostafa Helmy Employee Mar 19, 2020 10:52 AM
Correct Answer

Request could not be handled” is a generic UI error that should always have a more specific error in the aveksaServer.log.

 

This I would try:

  1. Tail the aveksaServer.log file while clicking on that activity to see what gets logged there.
  2. If you have a clustered environment, perhaps try checking the logs of all nodes.
  3. Make sure the logging settings are set to INFO from Admin > System > Logs or Admin > Diagnostics > Logs (depending on your version).
  4. Close all browser windows and tabs open then try again.
  5. If after all this still no logs are being generated, try restarting the application and definitely reach out to RSA Support.
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    Visibility: RSA Identity Governance & Lifecycle85 Views
    Last modified on Mar 19, 2020 10:18 AM
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    Categories: Access and Change Requests
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