AnsweredAssumed Answered

Allow users to reset their PINs in self-serve console without knowing their current PIN

Question asked by Ali Hussein on Mar 23, 2020
Latest reply on Mar 24, 2020 by Edward Davis




The self-serve console allows users to reset their PIN if they already know their current PIN. 


I would like to know if it is possible to allow a user, who has forgotten their current PIN, to reset their PIN through the self-serve console. Is it possible to configure the self-serve console to only ask the user for the new PIN only, and not ask them for their current PIN?