Jamie Pryer - please move to the correct area if required.
Question: In 7.1x, I was able to view appliance health/disk space under System > Appliance
This tab is missing in 7,2
Is this by design?
Thank you
Jamie Pryer - please move to the correct area if required.
Question: In 7.1x, I was able to view appliance health/disk space under System > Appliance
This tab is missing in 7,2
Is this by design?
Thank you
Hi Shlomo,
I'm seeing on my 7.2 environment:
I'm assuming you're logged in as a user with sufficient permissions?
Silly question but are you sure this is an actual RSA HW Appliance? If this is a VM of any sort, then you will not see that tab.
I agree, this tab is intended to be available only for RSA appliance. There could have some issues in the older version you had that showed this tab.
Thank you
After reading the above paragraph, I looked further:
At this point, I will add that I changed the server name.
lsnrctl status
Alias LISTENER
Version TNSLSNR for Linux: Version 12.1.0.2.0 - Production
Start Date 19-MAR-2020 11:18:54
Uptime 6 days 8 hr. 15 min. 2 sec
Trace Level off
Security ON: Local OS Authentication
SNMP OFF
Listener Parameter File /u01/app/12.1.0/grid/network/admin/listener.ora
Listener Log File /u01/app/oracle/diag/tnslsnr/OLDSERVERNAME/listener/alert/log.xml
Listening Endpoints Summary...
(DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=EXTPROC1555)))
(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=OLDSERVERNAME.healthpartners.org)(PORT=1555)))
(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=REDACTEDIP)(PORT=1521)))
Services Summary...
Service "AVDB" has 2 instance(s).
Instance "AVDB", status UNKNOWN, has 1 handler(s) for this service...
Instance "AVDB", status READY, has 1 handler(s) for this service...
Service "AVDBXDB" has 1 instance(s).
Instance "AVDB", status READY, has 1 handler(s) for this service...
The command completed successfullyCould this be the reason?
Thank you for you assistance.
Shlomo
Hi
This is 100% running on RSA supplied hardware.
SLES 12 sp4
G&L version: 7.2.0.176311
I am logged in as AveksaAdmin.
Anywhere it will tell me that is it a VM ?
My RSA profile lists hardware and my "file list" has a header of
That is interesting, could be a bug. If you want the panel back this is a what I would do.
In the T_SYSTEM_SETTINGS table, set the value of isAppliance to Y and restart.
Thank you for this suggestion.
I see that isAppliance = N
and isSoftAppliance = Y
What is the proper command to switch these?
I am trying
Update T_SYSTEM_SETTINGS
set isAppliance = 'Y'
set isSoftAppliance = 'N'
but this does not seem to be correct.
Update t_system_settings
set value='Y' where parameter='isAppliance'
The above SQL statement will update that flag, but I still recommend going the reinstall way. There is no telling what else might have not been set correctly.
Could you send us the installation log file. It should be found under /tmp/aveksa-install.log.
Though I would suggest you open a case with RSA Support and share that log file with them as it would contain sensitive information. The install log file should help us identify if something went wrong during installation that it did not detect your HW Appliance as an actual RSA HW Appliance.
Well this went down the wrong path.
My Oracle instance is all messed up.
Listeners are only listening of port 1521
and acm startdb has the following error:
PRCD-1120 : The resource for database AVDB could not be found.
PRCR-1001 : Resource ora.avdb.db does not existCan this be fixed or is there a uninstall/reinstall process to clean up the environment?
Again that's something we should find out from the aveksa-install.log. However given what you are stating above, I think the better option would be to uninstall > reinstall the application.
Sounds to me like something went deeply wrong during the installation.
I agree with you at this time to "uninstall > reinstall the application".
Do you have a doc/steps for a clean uninstall > reinstall ?
Assuming that you already have a backup of your data, run the following to uninstall as root:
cd /tmp/aveksa/staging/deploy
./uninstall.shcd /tmp/aveksa/staging
./install.sh -afxI don’t have everything up and running yet.
But I think the issue was running the modifyhostname with the -hostnameonly switch.
I do not know which document I saw this in, but I just rerun the modifyhostname.sh without the switch and I see where it changes the database info as well.
That is interesting, could be a bug. If you want the panel back this is a what I would do.
In the T_SYSTEM_SETTINGS table, set the value of isAppliance to Y and restart.