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RSA Archer Customer needs updating in RSA Link

Question asked by Graham Longenecker Employee on Mar 31, 2020
Latest reply on Mar 31, 2020 by Jeff Shurtliff

I have a Customer Account Manager who has a Customer that, in RSA Link their (customer's) name needs to be updated. (Old name like "bob" and new name like "sue" - for example.

RSA Account manager for Archer reached out to rsasupport@rsa.com and received NO response whatsoever.

Is there a better email address or team to handle these type of situations?
It is only on / within RSA Link that the Archer Customer (company name) needs to be updated.

 

Please reach out to me at Graham.Longenecker@rsa.com for any further details.

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