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RSA Token Database (OSX) issues - Re-installing fixes only once

Question asked by Jeremy Keith on Apr 2, 2020
Latest reply on Apr 2, 2020 by Jeremy Keith

Good morning, 

 

We have a select group of Mac users whose Token database keeps prompting for a password.

 

We can reset the token database and re-import the token, but it only seems to last until the next reboot.

 

We've also tried setting  a known password on the first install, and even that seems to get lost/not work after a reboot.

 

We've also reinstalled the app to no avail.

 

This is happening on a handful if iMacs running Catalina.

 

Thanks,

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