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IGL 7.1.1 - Any way to enable email approval on replies to escalation emails

Question asked by Andy Cheek on Apr 3, 2020
Latest reply on Jun 26, 2020 by Jesvin Joseph

We have email approval enabled for pretty much all our different approval scenarios but, inevitably, some people do not complete their tasks by the due date … so we have typical escalations setup, i.e. now overdue please approve, STILL overdue please approve NOW, OVERDUE - APPROVE OR REQUEST WILL BE CANCELLED. That sort of thing.


The trouble is some users (other more descriptive words available) then reply Approved to the escalation email, despite the PLEASE NOTE: Do not reply to this email with Approve or Reject text included.


Is there any way at all to "enable" email approval for replies to escalation emails for approval tasks that could be approved by email? Can we include some additional content, reference, etc. that will allow the reply to be tied back to the original approval request? This is a real pain and wasting our support team's time.