AnsweredAssumed Answered

Token Pack Issue

Question asked by Torsten Habicht on Apr 9, 2020
Latest reply on Apr 10, 2020 by Erica Chalfin

Hi Team,


Token Pack ID: <redacted>

confirmation No: <redacted>

Tokens are valid until <redacted>


Starting the "Run_me_first" tool points to the webpage.

I am not able to get a decryption code.


System is responding:

This Token Pack ID is invalid. To ensure the proper operation of your RSA SecurID token order, please contact RSA Customer Support to resolve this issue.


Kind regards,

Torsten Habicht.

Pls respond to

Case Number: <redacted> has been closed