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Authentication Failed while Testing Token after importing Token in RSA Self Service Portal

Question asked by Raja S on Apr 8, 2020
Latest reply on Apr 14, 2020 by Edward Davis
Branched from an earlier discussion

Hi ,


I couldn't create a new case for my clarification in RSA, where it throws error as Single Sign On_i tried to register but no luck.


Actually i wanted to know about the Authentication Failed error reason which pops after trying to Test your Token using Pin followed by Passcode in the RSA Self Service portal after scanning the QR Code and replacing a new One.


We received this error frequently and not sure of the reason. Need your help on this.