AnsweredAssumed Answered

Account Access Rule Missing Ability To Delete Account

Question asked by Philip Martinez on Apr 13, 2020
Latest reply on Apr 15, 2020 by Philip Martinez

We'd like to be able to delete an account if the account doesn't have any entitlements. The account access rule appears to only allow you to disable the account. If our requirement is to delete instead of disable, what choices do we have related to automating this via a change request? 

 

It appears previous posters have had similar questions, without a clear solution for deleting the account:

 

Account To Be Deactivated When All Responsibilities 
Delete accounts automatically 

 

Currently I'm thinking we'd need either a custom task or a sub-process within our workflow (when using a form/access review to remove entitlements) that would check to see if the account has any associated entitlements left for said business application. If not, we'd then have to add a provisioning node to the workflow. The one thing I don't like about this is you don't see the delete account item within the change request itself. 

Outcomes