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Re-register doesn't work - Email is already registered

Question asked by Julian Hager on Apr 17, 2020
Latest reply on Apr 29, 2020 by Erica Chalfin

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Hello,

my current account hasn't the status as RSA Link partner, so I tried to re-register my Account as RSA Link partner, as described in the following document: 000035296 - How can I re-register as a customer or partner on RSA Link?

Entering my email I got the notifcation displayed that my email is already registered for RSA Link (Shown in the attached Screenshot).

How can my account be updated that I get the RSA Link Partner Access? Is there a way to delete my account and I register a new one?

Thank you in advance!

Kindly,

Julian Hager

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RSA Link re-registration.PNG41.9 KB

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4 Replies

Erica Chalfin Apr 17, 2020 9:37 AM
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Julian Hager,

I resolved an issue with your account. Please go to https://community.rsa.com/register and try again.

Regards,
Erica
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Erica Chalfin Apr 28, 2020 9:35 AM
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Julian Hager,

Please confirm that you are now successfully registered.

Regards,
Erica
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- Julian Hager @ Erica Chalfin on Apr 29, 2020 2:30 AM
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  The re-registration with the contract number of my company worked but I still have no access to the Case Management or Links like the following https://community.rsa.com/community/products/archer-grc/archer-customer-partner-community/platform/67
  A second re-registration isn't possible, due to the same message as in the initial screenshot.
  
  Regards,
  Julian
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  - Erica Chalfin @ Julian Hager on Apr 29, 2020 9:11 AM
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    Email sent.
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