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Windows Password Integration: How to Change Password?

Question asked by Michiel Simon on Apr 20, 2020
Latest reply on May 6, 2020 by Michiel Simon



Maybe a silly question but what is the proper procedure for users to change their passwords when "Windows Password Integration" is enabled on their laptops? With the recent increase in remote working, we have more and more users getting locked out of their laptops because of password changes through other platforms. They use private computers to access web portals, or Outlook Webmail and update their password there - this affects their Offline laptops as its cached copy of the password often doesn't match the real password anymore.


Assuming they're using their worklaptop (with RSA Agent), how should they go about changing their password? Through the RSA website, RSA agent, or regular Windows screens?