Hi All,
We are facing issues at workflow level where processing workflows are getting stalled throwing SQL Exception error. anybody encountered same issue?
Below are error details -
04/26/2020 06:41:00.802 ERROR (EventHandler for event [ProvisioningCommandEvent])
[com.aveksa.server.workflow.scripts.nodes.ProvisioningCommandNode] Exception occurred in the ProvisioningNode callback cycle
com.workpoint.common.exception.WpServiceException: An SQL Exception has occurred. Please see the server logs for details.
What will be possible root cause.
I would recommend logging a case with RSA support for these types of problems. It would require some troubleshooting, looking through multiple logs and maybe a remote session to check certain things in your environment. Reference How to contact RSA Support.
You might also take a look at New Feature: Log Artifact and 000030327 - Artifacts to gather in RSA Identity Governance & Lifecycle to make sure you provide the required logs when opening the support case. This would speed up the troubleshooting process.