Dears,
We have an issue with error for the change request when we run the rule Role Missing entitlements.
I've already seen that there is a recommendation to complete the workflow of an error.
Yes, it works but only for the the request to be closed. BUT the main is to grant an access according to the role but request doesn't do its job, all changed are canceled after.
Could you please help with the correct way how to clear an error and to proceed with the changes in change request?
(pictures are attached, completed WF is taken from another request to show the result)
Dears,
We found a solution, at list request skipped the error and the groups and/or entitlements were assigned to the users which were affected by the change request.
The needed actions are:
- to go to the error WF
- to go the menu (three dots) and select Evaluate
- to confirm the action to the question: Job has been modified. Do you wish to save your changes before continuing?