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Rule Missing entitlements - Error clearance

Question asked by Pchelintseva Olga on Apr 30, 2020
Latest reply on May 4, 2020 by Pchelintseva Olga



We have an issue with error for the change request when we run the rule Role Missing entitlements.

I've already seen that there is a recommendation to complete the workflow of an error.

Yes, it works but only for the the request to be closed. BUT the main is to grant an access according to the role but request doesn't do its job, all changed are canceled after.


Could you please help with the correct way how to clear an error and to proceed with the changes in change request?

(pictures are attached, completed WF is taken from another request to show the result)