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User with ODA configuration problems

Question asked by Jose Luis Martin Mas on May 6, 2020
Latest reply on May 6, 2020 by Jose Luis Martin Mas

Hi all,

 

We have a user in RSA AM 8.4 with ODA enabled (or was). It's a user that RSA gets from our Active Directory.

 

he was having problems connecting, so I've disabled ODA for him, then tried to enable it again... and although ODA shows as disabled, RSA console says "ODA is already enabled for this user".

 

Besides, when the user tries to log on, we see errors: "unable to find user xxxxx with matching password"

 

Something looks blocked or inconsistent in the user database. Is there a way to check it and try to fix it?

 

thanks

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