AnsweredAssumed Answered

RSA Agent Local Windows Login

Question asked by Jason Powers on May 26, 2020
Latest reply on May 26, 2020 by Erica Chalfin

RSA Agent 7.4.3
Windows 10

AD envirement.      



I have a remote user that is having issues with his MFA intermittely. I have tested multiple times and his offline days are working and show up correctly. however that is not the real issue. 


The issue is I need a way to be able to get him to be able to login to a local acocunt to run our remote software when I need to work on an issue like this for him. Its rare because it takes the user neeing to have issues logging in and being a remote user. However we do and have had this issue. 


The question is how can we set it up for a user with RSA agent installed have the ablity to login to a local account? I have tried setting a reserve password and tried created a temp local admin account none of these work. So far my only solution is to have a domain account that has no access and added to my group that is allowed to bypass the RSA auth and that does work. However I am afraid that after so long the windows 10 OS my delete that cached creditial.