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RSA Agent Local Windows Login

Question asked by Jason Powers on May 26, 2020
Latest reply on May 26, 2020 by Erica Chalfin

RSA Agent 7.4.3
Windows 10

AD envirement.      

 

 

I have a remote user that is having issues with his MFA intermittely. I have tested multiple times and his offline days are working and show up correctly. however that is not the real issue. 

 

The issue is I need a way to be able to get him to be able to login to a local acocunt to run our remote software when I need to work on an issue like this for him. Its rare because it takes the user neeing to have issues logging in and being a remote user. However we do and have had this issue. 

 

The question is how can we set it up for a user with RSA agent installed have the ablity to login to a local account? I have tried setting a reserve password and tried created a temp local admin account none of these work. So far my only solution is to have a domain account that has no access and added to my group that is allowed to bypass the RSA auth and that does work. However I am afraid that after so long the windows 10 OS my delete that cached creditial. 

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