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ServiceNow Application

Question asked by Markus Calmius on May 26, 2020
Latest reply on May 28, 2020 by Markus Calmius

Hello,

 

it seems that the ServiceNow application requires the cloud-version of service now, is that correct?

We have Service Now on prem and the test connection fails, digging around in the logs a bit I found that when the services are created we see this:

 Creating Service {http://www.service-now.com/sys_ui_view}ServiceNow_sys_ui_view from class com.aveksa.servicenow.wsdl.view.ServiceNowSoap

 

Is my assumption correct? That it only supports the cloud-version?

If so, since we have to enter an URL, why isn't that used in its entirety?

 

I get that most orgs do not use it on prem, but it should still be a fairly quick fix to be able to use the entire URL instead of just the instance name.

 

TIA
Markus

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