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SalesForce SSO error for My Cases and Create a Support Case pages

Question asked by Melvin van Zomeren on Jun 2, 2020
Latest reply on Jun 3, 2020 by Erica Chalfin
Branched to a new discussion

I'm unable to go to My Cases or navigate to page by clicking "Create a Support Case". When I click on these links, I get the following Salesforce message:

 

"We can't log you in. Check for an invalid assertion in the SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins."

I have tried finding the stated settings and login history but have not been able to find these, so have no idea why this SSO issue occurs as I see SSO working when I log in or navigate to other pages.

 

Can someone tell me why this SSO issue occurs and how I can resolve this?

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