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Enable Aliases with Associated User Groups

Question asked by Keith Giles on Jun 9, 2020
Latest reply on Jun 9, 2020 by Keith Giles

In setting up user aliases, is there a way to have a certain user group apply to all agents at once? 

 

In other words, can I have a single user group of aliases be enabled on multiple agents or all agents in one swoop?

 

Or do you have to edit each agent individually and associate the user group to enable aliases?

 

Thanks for any light you can shed on this. We have a lot of agents!

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