Hello,
We could import token software on Android device with CTF method but impossible to import it via CTKIP (QRCODE or URL).
We've installed a GlobalSign Certificate on Web-Tier and Virtual Host but Always KO.
I've added "debbug level" in config.xml on each Web-Tier but Nothing is written in AdminServer.log.
Somebody have a solution ?
Regards,
Greg
Thanks Piers for you return.
Since my mobile browser i can join the virtual host and self service console.
It's not mandatory to join web-tier (we have 2) ? Because the virtual host respond correctly ?
The 2 web-tier are online, when the mobile try to import URL without "activation code", URL is resolved, it ask the code and then the problem comes "Please contact your administrator…."
Regards
Our version RSA is 8.4, however i tried to enable verbose tracing (000017402 - Enabling debug for troubleshooting an RSA Authentication Manager 8.x web tier deployment ) but Nothing appeared, no errors….
Hi Greg - RSA Support will be able to sort you out.
Visit this page to contact.
Cheers and good luck,
Craig
Please reach out to Customer Support for so more information and logs can be gathered.
CTF is self-contained; no connection required. CT-KIP is different as it requires that the CT-KIP service (i.e. at the web-tier) is available on-line (i.e., Internet accessible) and that the user's mobile device be able to connect to the hostname specified in the activation URL. The CT-KIP connection is over HTTPS, so a mobile browser can be used to just validate that the service is properly configured (from a resolution and connectivity standpoint).
If you enable verbose tracing, you should be able to see logs at the web-tier. If there are no logs present, I would look to a connectivity issue to the web-tier itself (from the internet).