AnsweredAssumed Answered

Cannot login as local Administrator with RSA AM Agent for Windows 7.4.3

Question asked by Mike Pang on Jul 7, 2020
Latest reply on Jul 20, 2020 by Christopher Stanford

Our agents are setup to work with hardware tokens.


With 7.3.3 on Windows 7, no problem login as local administrator using name (.\administrator) and password. 


But with Windows 10 and agent 7.4.3, login as local administrator always fail with a brief 'Authentication failure' error message. 


My test show that If the agent is uninstalled, local Administrator login works immediately; but if agent is installed back, local logins fails again.


This shouldn't be happening, but I cannot find similar issues after searching around.  Appreciate any help on this.