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Split action for the approval workflow

Question asked by Pchelintseva Olga on Aug 13, 2020
Latest reply on Sep 17, 2020 by Pchelintseva Olga

Dears,

 

Unfortunately, we have a situation when the approval phase should go to Business Owner (BSO) approval but somehow a change request takes additional wf (entitlement owner approval wf) and splits the approval.

 

For example, when we have three entitlements in the change request instead of one approval task for BSO we see three tasks for BSO and three tasks completed by system with Entitlement Owner approval.

 

A business source has only one wf - Business owner approval.

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