Token Pack ID

Eric Olson,

Welcome to the RSA Link community!

I've moved your question to the RSA SecurID Access space where it will be seen by the product's support engineers, other customers and partners.  Please bookmark this page and use it when you have product-specific questions.

Alternatively, from the RSA Customer Support page, click on Ask A Question on the blue navigation bar and choose Ask A Product Related Question.  From there, scroll to RSA SecurID Access and click Ask A Question.  That way your question will appear in the correct space.

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I need a bit more information to help resolve your issue.

• Are you looking to register a new token pack that you received from RSA or your reseller? Follow the steps in 000029318 - Information on the RSA SecurID protected delivery program and how it will impact the token record media decryption process for customers . Be sure to watch the video!
• Do you need to import your new tokens into your RSA Authentication Manager deployment? Review the following docs:

Import a Token Record File 

View a Token 

Assign a Hardware Token to a User in the User Dashboard 

Assign a Software Token to a User 

Deploying RSA SecurID Tokens 

Regards,

Erica