AnsweredAssumed Answered

Split a Change Request into Separate Requests

Question asked by Ryan Christopher on Aug 25, 2020
Latest reply on Sep 4, 2020 by Mostafa Helmy

Hello,

 

Is there a system, application or workflow setting that would force requests from a specific source (such as roles) to be split into unique requests by person?

 

If the request generates an error it causes cascading failures for the remaining changes in sequence after it, leaving us with manual fulfillment for multiple items instead of only the one that caused the error.

 

We have tried using the workflow setting "create an individual job for each change", however that has not made a difference for this scenario.

 

Thank you.

Outcomes