When I click the Test button for a Account Collector it returns a couple of accounts from an LDAP.
But when I open the AC in edit mode and press the Test Connection button I get
com.aveksa.common.ConnectException: There is an error establishing a connection with the LDAP directory. Please confirm the settings are correct.
I've tried both the SSL and certificate check boxes. But the same error.
What could be causing the difference in behaviour?
Of course I understand if I change the settings and then try Test the outcome may be different. But that's not the case.
So if I still have a problem it's best to raise a case/
Yes you can open a case for this odd behavior.
The issue will still likely be something wrong with certificates.
Did you open a case for this issue? What is the case number so I can follow up.
I haven’t yet. I wanted to talk to one of my coworkers first.
Tomorrow I will create the case.
I see case 01652440 is open for this issue.
I will communicate you through the case.
I suggested the engineer capture a tcpdump of the failed SSL connection to get more information on the reason the connection is being disconnected.
The only thing I can think of is that the "Test Connection" button inside the editor makes a test against the unsaved configuration of the collector, where the "Test" button tests the saved connector. Otherwise the settings should be the same.
Almost always in current configurations the AD connection issues are related to new security requirements for SSL certificates.