In the use case of a multi-step review, I am trying to configure my reminders. This is an scheduled review, so looking to do so in the review definition.
The cadence I'm looking for is for step 1 to run 2 weeks, then step 2 is activated the day after step 1 is due. The first step 2 reminder should come 1 week from the start date of step 2 (3 weeks + 1 day from review generation date).
However, when I run the review, I am seeing in the review result definition for step 2, the start date of my weekly reminder is set to the review generation date.
Is there a way to configure so that the reminder will not be sent until the week after step 2 activation?
Thanks,
Bill
7.2.0 P02
I am not sure how you are setting up the email reminders. There are two ways to go about this. one via email events and another via escalation.
Email event gets triggered when an event occurs and you cannot delay this.
Escalation can be configured to delay the trigger date as below. With the escalation, you can configure workflow which can not only send emails but you can also execute other actions depending upon workflow logic. If you want to set it up after a week, simply add 7 or 5 [this depends on your calendar whether you are using business days or simply days] on the trigger date.