Hi,
We are trying to get the approvals done via Email directly by clicking on the Accept or Reject link i.e using the OOTB Variables ${ValidReplyAnswers} but once we click on Accept or Reject it is re-directed to Mail window where it is asking to create an account. Can someone please guide here which account needs to be added and why because ideally it should work normally as it is working on UI. Please suggest and let us know if we are missing something. For reference I am attaching the screenshots.
Thanks in Advance.
Change your default mail client in Windows. It is set to the Mail app rather than Outlook(if you are using outlook). Search for keyword "default app" in Windows search bar and you can set what client you want to use there. If you want to use the mail app, reach out to your IT on how to set that up for your email account. Same goes with the default app if you have trouble setting it up.