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How do we configure which fulfillment flow is used by the Revert Changes workflow?

Question asked by George Kwakkernaat on Oct 19, 2020
Latest reply on Oct 26, 2020 by George Kwakkernaat

For all our requests workflows, we have set up a slightly modified version default AFX fullfillment workflow as our fulfillment flow, as such:

 

This works fine for fulfilling regular requests, but we've noticed something strange when we cancel a request with the Revert Changes option on. The Revert Changes workflow seems to (also) be referencing the out of the box Manual Activities workflow, which we do not wish to use. Here's an example a recent request's Revert Workflow:

 

 

As a reference, this is how the processing workflow of the same request looks (which is correct):

 

Normally I'd figure we'd just have to set our custom workflow as the fulfillment workflow in the Undo Changes node of the Revert Changes workflow, but there doesn't seem to be any options in this node that allow us to select which fulfillment workflow to use:

 

Does anyone know where we can configure the fulfillment workflow to be used by the Revert Changes workflow?

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