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Mobile users forced to use biometrics for authentication!

Question asked by Joseph Mayfield on Oct 20, 2020

We recently upgraded our RSA AM from 8.4 patch 13 to AM 8.5. After the upgrade all of our mobile users who use the RSA Authenticate app were forced to use biometrics to approve the request. Is this something that the new AM 8.5 has caused and is it something that can be turned off? Some of our users are not comfortable using biometrics on there phone. (Some didn't even know that there phones had that option!)