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Multi-App Entitlement collector failing with error code 22371

Question asked by Hinalben Gohil on Oct 22, 2020
Latest reply on Oct 27, 2020 by Ian Staines

Hi,

I am trying to run Multi-App Entitlement Collector and when its executing the 'Entitlement Data Collection' task it tends to fail with the below error message. What causes the below error message? 

 

EC[31002] Context[Collector Name=Multi-Application Entitlement Collector, Agent Name=AveksaAgent, Data Run ID=1894845Reason=java.lang.IllegalArgumentException: bound must be positive] Message[Data collection failed on the agent]

Stack details: 

 

Stack java.lang.IllegalArgumentException: bound must be positive at java.util.Random.nextInt(Random.java:399) at com.aveksa.client.component.cache.FileHasher.getHashInfo(FileHasher.java:89) at com.aveksa.client.component.cache.FileSystemCache.generateHash(FileSystemCache.java:220) at com.aveksa.client.component.cache.FileSystemCache.closeDataWriter(FileSystemCache.java:215) at com.aveksa.client.component.cache.FileSystemCache.access$100(FileSystemCache.java:25) at com.aveksa.client.component.cache.FileSystemCache$DataWriter.close(FileSystemCache.java:389) at javax.crypto.CipherOutputStream.close(Unknown Source) at com.aveksa.common.utils.StreamUtils.close(StreamUtils.java:52) at com.aveksa.client.datacollector.collectors.entitlementdatacollectors.EntitlementDataCollector.collect(EntitlementDataCollector.java:296) at com.aveksa.client.datacollector.collectors.entitlementdatacollectors.EntitlementDataCollector.collect(EntitlementDataCollector.java:262) at com.aveksa.client.datacollector.framework.DataCollectorManager.collect(DataCollectorManager.java:535) at com.aveksa.client.component.collector.DefaultCollectorManager.actUpon(DefaultCollectorManager.java:203) at com.aveksa.client.component.collector.DefaultCollectorManager.handle(DefaultCollectorManager.java:102) at com.aveksa.client.component.event.DefaultEventManager.handle(DefaultEventManager.java:60) at com.aveksa.client.datacollector.framework.SimpleEventSource.notifyListeners(SimpleEventSource.java:67) at com.aveksa.client.component.communication.DefaultCommunicationManager.notifyEvent(DefaultCommunicationManager.java:377) at com.aveksa.client.component.communication.ChangeListHandler.applyChanges(ChangeListHandler.java:364) at com.aveksa.client.component.communication.ChangeListHandler.access$300(ChangeListHandler.java:58) at com.aveksa.client.component.communication.ChangeListHandler$ChangeApplyingRunnable.run(ChangeListHandler.java:275) at java.lang.Thread.run(Thread.java:811) End Stack
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