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Is Investigator freeware registration broken?

Question asked by Bryon G on Nov 1, 2020
Latest reply on Nov 17, 2020 by William Hart

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See attached. I am trying to activate RSA NetWitness Investigator. Versions 10.6 and 11.4 throw three scripting errors and fail with 301 Moved Permanently during the freeware registration and activation process. A freeware account verification email is not being sent to me, so there is no way to verify my account to finish activating Investigator in freeware mode.

James Moon

Nov 1, 2020 5:39 PM

Correct Answer

Hi Byron,

Thank you for reporting the issue.

I can also replicate the same problem so will investigate further with internal teams and update this page with the progress.

Thanks,

James

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Screen Shot 2020-11-01 at 3.27.29 PM.png82.6 KB
Screen Shot 2020-11-01 at 3.27.38 PM.png82.4 KB
Screen Shot 2020-11-01 at 3.27.48 PM.png141.3 KB
Screen Shot 2020-11-01 at 3.28.51 PM.png282.8 KB

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James Moon

Nov 1, 2020 5:39 PM

Hi Byron,

Thank you for reporting the issue.

I can also replicate the same problem so will investigate further with internal teams and update this page with the progress.

Thanks,

James

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Christopher Tenney @ James Moon on Nov 4, 2020 1:09 PM

Has there been any progress on this issue yet as I am experiencing the same issue. Is there anyway to manually verify a user for activation?

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James Moon

@ Christopher Tenney on Nov 4, 2020 4:19 PM

Hi Christopher,

Thank you for confirming the issue.

There is no known manual way to activate the Investigator at present.

We are still investigating on the issue and I will update this page as soon as we have something to share.

Thanks for your patience.

James

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Marcelo Esquivel @ James Moon on Nov 10, 2020 3:58 PM

James,

Any update with this issue?

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Marcelo Esquivel Nov 10, 2020 9:50 AM

Please can you give an update about this issue. I have been trying for 3 days to activate NetWitness Investigator and get the same 301 Moved Permanently error message.

Thanks,

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James Moon

@ Marcelo Esquivel on Nov 10, 2020 4:33 PM

Hi Marcelo,

I am sorry for the trouble but the issue is still under investigation. I will update this page as soon as we have a fix for it.

Thanks,

James

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William Hart

Nov 17, 2020 11:11 PM

You should be able to register the Investigator thick client now.

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7 Replies

James Moon Nov 1, 2020 5:39 PM
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Correct Answer
Hi Byron,
Thank you for reporting the issue.
I can also replicate the same problem so will investigate further with internal teams and update this page with the progress.

Thanks,
James
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- Christopher Tenney @ James Moon on Nov 4, 2020 1:09 PM
  Mark Correct
  Correct Answer
  Has there been any progress on this issue yet as I am experiencing the same issue. Is there anyway to manually verify a user for activation?
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  - James Moon @ Christopher Tenney on Nov 4, 2020 4:19 PM
    Mark Correct
    Correct Answer
    Hi Christopher,
    Thank you for confirming the issue.
    There is no known manual way to activate the Investigator at present.
    We are still investigating on the issue and I will update this page as soon as we have something to share.
    
    Thanks for your patience.
    
    James
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    - Marcelo Esquivel @ James Moon on Nov 10, 2020 3:58 PM
      Mark Correct
      Correct Answer
      James,
      
      Any update with this issue?
      Like • Show 0 Likes0
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Marcelo Esquivel Nov 10, 2020 9:50 AM
Mark Correct
Correct Answer
Please can you give an update about this issue. I have been trying for 3 days to activate NetWitness Investigator and get the same 301 Moved Permanently error message.
Thanks,
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- James Moon @ Marcelo Esquivel on Nov 10, 2020 4:33 PM
  Mark Correct
  Correct Answer
  Hi Marcelo,
  
  I am sorry for the trouble but the issue is still under investigation. I will update this page as soon as we have a fix for it.
  
  Thanks,
  James
  Like • Show 0 Likes0
  Actions
William Hart Nov 17, 2020 11:11 PM
Mark Correct
Correct Answer
You should be able to register the Investigator thick client now.
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Is Investigator freeware registration broken?

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