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Forgot Password / Reset Password use case

Question asked by Gabriele Rusconi on Nov 2, 2020
Latest reply on Nov 11, 2020 by Ahmed Nofal

Is there any guide/doc about Password Management use cases?

In particular, a customer is asking for self-service reset password to mitigate Help Desk work load but the problems are:

  • the authentication source for everything (VPN,email, RSA IGL UI, workstation) is AD domain credentials
  • they would not expose RSA IGL UI, forgotten password link included, on on the Internet

In other words, if someone forgot his password, I can not access workstation nor VPN, read email and so on.


Any suggestion to solve this use case?