AnsweredAssumed Answered

Having trouble getting links to work in escalation workflow

Question asked by Nathan Hans on Nov 2, 2020
Latest reply on Nov 19, 2020 by Ian Staines

Is there a trick to troubleshooting links in emails? I'm trying to modify our emails to be a bit better, but the hyperlink functionality is... finicky.


Below I'm attaching two email source code and the email that followed. As you can see I copied the source code from the link that is working to the source code for the workflow that IS NOT working - and it still doesn't create a hyperlink. I can't get anything to make it work.


Do I just need to recreate the whole workflow - start over? Or is there some setting that tells a workflow to process the link in a particular way.


Thanks for any help.