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Having trouble getting links to work in escalation workflow

Question asked by Nathan Hans on Nov 2, 2020
Latest reply on Nov 19, 2020 by Ian Staines

Is there a trick to troubleshooting links in emails? I'm trying to modify our emails to be a bit better, but the hyperlink functionality is... finicky.

 

Below I'm attaching two email source code and the email that followed. As you can see I copied the source code from the link that is working to the source code for the workflow that IS NOT working - and it still doesn't create a hyperlink. I can't get anything to make it work.

 

Do I just need to recreate the whole workflow - start over? Or is there some setting that tells a workflow to process the link in a particular way.

 

Thanks for any help.

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