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RSA Auth. Fails 1st Try on Citrix VDI

Question asked by Keith Giles on Nov 4, 2020
Latest reply on Nov 4, 2020 by Keith Giles

We are testing the RSA windows agent on a virtual desktop delivered by Citrix. After installing the agent on the VDI image, we consistently get authentication failed on every first attempt. Second attempt is successful every time. 


We have tried with multiple user accounts and are getting the same results.


Those same users can authenticate just fine at the self-service console.


Has anyone ran into a scenario such as this? Documentation seems to be sparse on this particular topic.