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Admins supportint Executives after MFA deployment

Question asked by Martin Piroh on Nov 16, 2020
Latest reply on Nov 16, 2020 by Craig Dore



I'm seeking your assitance on following use case. I recently was contacted by Executive Admin. In the past she would work from home and login as our CEO, who she supports, via VPN.  After deploying MFA, she is obviously not able to do so as our CEO has activated his MFA.  What we would like to achieve is to allow the admins to continue supporting their Executives via VPN if needed.


How can we achieve this after MFA is deployed? We are thinking of using secondary token that Admins can use.  The question with this is, will it be possible for multiple people to be logged in at the same time? If not, what are the options/suggestions?


Thank you,