AnsweredAssumed Answered

Error when creating Audit Engagement

Question asked by Stella van Maanen on Dec 31, 2020

Hello,

 

We have created an audit plan for the year 2021. From this audit plan I want to create a audit engagement. I am be able to chose " add new" provide the details for the engagement. But when I attempt to save this engagement I encounter an error message stating:

 

An unexpected error has occurred in the system.

The error Log Reference ID is: 122920-093531-9745. 

 

The reference ID varies day to day and with the different attempts. I am admin on the application and should have full access to the functionalities.

When I access the application server where RSA is hosted I am unable to locate the error Log. (I checked the various folders on the C drive of the server).

 

For this I have 2 questions:

1. What can I do/check to resolve this error?

2. Where can I find the logfiles generated by the system.

 

Thanks, 

 

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