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RSA SA Upgrade Issue from 10.3.2 to 10.4

Question asked by Deepanshu Sood on Jan 20, 2015
Latest reply on Feb 2, 2015 by Deepanshu Sood

Hello All,


I am trying to upgrade my RSA SA AIO for logs appliance from 10.3.2 to 10.4, but due to some dependency issues  I am not able to do it. Kindly refer to the below mentioned error messages which I am getting while upgrading. I had simply follow the whole steps which is being mentioned in the available docs from RSA on RSA SA upgrade from 10.3.2 to 10.4.




As a part of troubleshooting I had also gone through the notes available on RSA SCOL regarding the upgrade issue in RSA SA in 10.4.

Topic name is :


Security Analytics Upgrade Issue


Updated December 29, 2014


RSA has identified an issue that may impact upgrade and operation from previous versions of Security Analytics.

When upgrading an appliance to Security Analytics version in certain situations, a dependency issue can occur.


This issue can be avoided by applying the Q3 Security Patch and using the updated download. If you have previously downloaded and successfully installed it, no action is required. If you have previously downloaded and have not yet installed it, apply the Q3 Security Patch and subsequent Security Patches, and download the updated version of




The below mentioned are error message which I am getting during the up-gradation process.


Loaded plugins: fastestmirror

Loading mirror speeds from cached hostfile

Setting up Install Process

No package libgcc.x866_64 available.

Resolving Dependencies

There are unfinished transactions remaining. You might consider running yum-complete-transaction first to finish them.

--> Running transaction check

---> Package libgcc.i686 0:4.4.7-3.el6 will be updated

---> Package libgcc.i686 0:4.4.7-4.el6 will be an update

--> Finished Dependency Resolution

Error:  Multilib version problems found. This often means that the root

       cause is something else and multilib version checking is just

       pointing out that there is a problem. Eg.:



         1. You have an upgrade for libgcc which is missing some

            dependency that another package requires. Yum is trying to

            solve this by installing an older version of libgcc of the

            different architecture. If you exclude the bad architecture

            yum will tell you what the root cause is (which package

            requires what). You can try redoing the upgrade with

            --exclude libgcc.otherarch ... this should give you an error

            message showing the root cause of the problem.



         2. You have multiple architectures of libgcc installed, but

            yum can only see an upgrade for one of those arcitectures.

            If you don't want/need both architectures anymore then you

            can remove the one with the missing update and everything

            will work.



         3. You have duplicate versions of libgcc installed already.

            You can use "yum check" to get yum show these errors.


 can also use --setopt=protected_multilib=false to remove

       this checking, however this is almost never the correct thing to

       do as something else is very likely to go wrong (often causing

       much more problems).



       Protected multilib versions: libgcc-4.4.7-4.el6.i686 != libgcc-4.4.7-3.el6.x86_64

You could try using --skip-broken to work around the problem

** Found 3 pre-existing rpmdb problem(s), 'yum check' output follows:

cjkuni-fonts-common-0.2.20080216.1-36.el6.noarch is a duplicate with cjkuni-fonts-common-0.2.20080216.1-35.el6.noarch

cjkuni-uming-fonts-0.2.20080216.1-36.el6.noarch is a duplicate with cjkuni-uming-fonts-0.2.20080216.1-35.el6.noarch

libgcc-4.4.7-4.el6.x86_64 is a duplicate with libgcc-4.4.7-3.el6.x86_64

[root@NWAPPLIANCE27564 ~]#





If any one have the knowledge to get this issue resolved, kindly suggest.

Thanks to all in advance.



Deepanshu Sood.