"Test Connection" fails with Invalid Credentials message when attempting to configure using Salesforce Connector wizard in RSA UI; but am able to access Slaesforce instance from personal desktop browser using credentials and password. I have verified with our network team that Firewall access is allowed for https connections. I have also verified that RSA webservices has been enabled. Any other suggestions or ideas to troubleshoot this connectivity problem?
I'm currently in the process of on-boarding Salesforce application to RSA IMG v6.9.1 P07
I've used the Salesforce wizard to create application, collectors and connectors.
I might have experienced similar issue to what you are describing, but it was resolved after configuring the correct credentials (including security token).
I suggest you try testing the connection not via the GUI, but rather using command line and curl.
Here is an example:
Note: you should modify the instance URL to what was provided to you by your customer.
The output of it, will be a SOAP response with a lot of information (in case of a success) or short SOAP response with failure message.
The login.txt file contains the following SOAP request:
Note that the password filed value is a concatenation of password value and security token value.
Regards
Boris