Hi Everyone,
I have browse through all the forum but can't find the related discussion. First of all, the concentrator failed to aggregate, and I have reboot both decoder and concentrator devices but still no luck. Then I restarted both decoder and concentrator services, however the decoder service failed to start. To add thing worse, I can't reboot and putty into the decoder after that. Thanks.
Have you looked at /var/log/messages ???
If I were you I'd open a Sev 1 ticket with RSA rather than asking here.
There are lots of things that can cause the decoder to fail to start, so you really need to see what's in /var/log/messages.
Andy