This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
  • Home
  • Advisories
    • SecurID
    • SecurID Governance & Lifecycle
  • Documentation
    • SecurID
      • Authentication Agents
        • API / SDK
        • Apache Web Server
        • Citrix StoreFront
        • Epic Hyperdrive
        • IIS Web Server
        • MFA Agent for macOS
        • MFA Agent for Windows
        • Microsoft AD FS
        • Microsoft Windows
        • PAM
      • Authentication Engine
      • Authentication Manager
      • Authenticators
        • iOS and Android
        • macOS
        • Windows
      • Cloud Authentication Service
      • Hardware Appliance
        Component Updates
      • Hardware Authenticators
        • DS100 Authenticators
        • SID700 Authenticators
        • SID800 Authenticators
      • Integrations
      • SecurID SDK
      • Software Tokens
        • Android
        • iOS
        • macOS
        • Token Converter
        • Windows
    • SecurID Governance & Lifecycle
    • Technology Partners
  • Downloads
    • SecurID
      • Authentication Agents
        • API / SDK
        • Apache Web Server
        • Citrix StoreFront
        • Epic Hyperdrive
        • IIS Web Server
        • MFA Agent for macOS
        • MFA Agent for Windows
        • Microsoft AD FS
        • Microsoft Windows
        • PAM
      • Authentication Engine
      • Authentication Manager
      • Authenticators
        • macOS
        • Windows
      • Cloud Authentication Service
      • FIDO Management Service
      • Hardware Appliance
        Component Updates
      • Hardware Authenticators
        • SID800 Authenticators
      • Integrations
      • Software Tokens
        • Android
        • iOS
        • macOS
        • Token Converter
        • Windows
    • SecurID Governance & Lifecycle
  • Community
    • SecurID
      • Blog
      • Discussions
      • Events
      • Idea Exchange
      • Knowledge Base
    • SecurID Governance & Lifecycle
      • Blog
      • Discussions
      • Events
      • Idea Exchange
      • Knowledge Base
      • Tech Hub
  • Support
    • Case Portal
      • Create New Case
      • View My Cases
      • View My Team's Cases
    • Community Support
      • Getting Started
      • News & Announcements
      • Ideas & Suggestions
      • Community Support Articles
      • Community Support Forum
    • Product Life Cycle
    • Support Information
    • General Security Advisories
  • Education
    • Blog
    • Browse Courses
      • SecurID
      • SecurID Governance & Lifecycle
    • Certification Program
    • New Product Readiness
    • Student Resources
Sign In Register Now
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements

RSA Customer Advisory: Authentication Manager 8.7 P3

View Details

Community Support Knowledge Base

Find answers to your questions and identify resolutions for known issues with knowledge base articles written by community experts.
  • RSA Community
  • :
  • Support
  • :
  • Community Support
  • :
  • Knowledge Base
  • :
  • How can I re-register as a customer or partner on the RSA Community?
  • Options
    • Subscribe to RSS Feed
    • Bookmark
    • Subscribe
    • Printer Friendly Page
    • Report Inappropriate Content

How can I re-register as a customer or partner on the RSA Community?

This article applies to RSA Customers and partners who did not validate their status the first time they registered for the RSA Community.

Issue

When registering for an RSA Community account, users are strongly encouraged to select the I am an RSA Customer or Partner option and provide a valid Site ID, Serial Number, or Contract Number in order to obtain full access to the website.

However, if a user doesn't currently have access to one of the validation methods above then they have the option to register without selecting the I am an RSA Customer or Partner, which would still allow them to participate in the product communities and view the public documentation and advisories but would prevent them from accessing product downloads, security advisories, and the Case Portal.

At a later date when one of the validation methods is obtained, the user may seek to update their account in order to have access to the restricted content and locations on the the RSA Community website.

Resolution

The RSA Community users who did not initially register as a customer or partner can easily update their accounts by returning to the RSA Registration Portal at https://community.securid.com/register and re-registering with their same email address, except that this time they will be able to select the I am an RSA Customer or Partner option and provide a valid Site ID, Serial Number, or Contract Number.

Re-registering will not require the users change their password, security questions, or On-Demand Authentication (ODA) PIN.

Image descriptionImage description

After clicking on the blue Continue button on the registration form, the confirmation page shown below will be displayed which indicates that the account has been updated.

Image descriptionImage description

Notes

If you are already logged in to the RSA Community when re-registering, it may be necessary to log out and then log back in for the change to take effect.
  • To log out of the RSA Community, click on your avatar image in the top-right corner of the page and then click on the Sign Out button.
     
  • Click on the Sign In hyperlink in the main menu to log back in. If your SSO session is still active then you will log in automatically but if it has expired then you will need to enter your login credentials again when prompted.
     
Tags (63)
  • Access
  • Access Blocked
  • Access Issue
  • Access Not Working
  • Access Restricted
  • Accessing Issue
  • Authorization
  • Blocked Access
  • Break Fix
  • Break Fix Issue
  • Broken
  • Can't Access
  • Cannot Access
  • Case Management
  • Case Management Portal
  • Community
  • Content Access
  • Create Account
  • Customer Support
  • Customer Support Article
  • Helpful Hints
  • How To
  • Informational
  • Instructions
  • Issue
  • Issues
  • KB Article
  • Knowledge Article
  • Knowledge Base
  • Link Community
  • My Cases
  • Online Community
  • Online Portal
  • Page Access
  • Permissions
  • Problem
  • Problem Accessing
  • Process Steps
  • Register
  • Registering
  • Registration
  • Registration Portal
  • Restricted
  • Restricted Access
  • RSA Community
  • RSA Link
  • RSA Link Community
  • Service Requests
  • Setup Account
  • Support Case
  • Support Cases
  • Support Portal
  • Support Site
  • Support Website
  • Tip &amp Tricks
  • Tips and Tricks
  • Tutorial
  • Unable to Access
  • Unauthorized
  • Walk Through
  • Walkthrough
  • Website
  • Website Access
0 Likes
Was this article helpful? Yes No
Share
0% helpful (0/2)

In this article

Version history
Last update:
‎2022-08-30 06:15 PM
Updated by:
Administrator jeffshurtliff Administrator

Related Content

Powered by Khoros
  • Blog
  • Events
  • Discussions
  • Idea Exchange
  • Knowledge Base
  • Case Portal
  • Community Support
  • Product Life Cycle
  • Support Information
  • Customer Success
  • About the Community
  • Terms & Conditions
  • Privacy Statement
  • Provide Feedback
© 2023 RSA Security LLC or its affiliates. All rights reserved.