I have a community account that is associated with my former company but I have since changed jobs and now work for another company that has utilizes RSA products and solutions. Am I able to keep my community account or can I migrate it to a new account?
Users register for community accounts using their corporate email addresses and their accounts are associated with their company's maintenance contracts
. This allows users to access product downloads
for their products and provides access to the Case Portal
where they can open and manage support cases.
Because of the association between community accounts and their companies' information, when someone leaves their company they are not able to use their same account with their new employer. Therefore, it is required that the user register for a new account
using their new corporate email address which will allow them to have access to product downloads and the Case Portal for their new employer.
For users who have changed email addresses but remain at the same company (such as in the case of an acquisition or name change) you should refer to the following article: Can I change the email associated with my RSA Link account if my company changes its name or is acquired?