Change Workflow DefinitionsChange Workflow Definitions
Each type of user request has a default workflow definition, which you can customize to meet the needs of your organization. A workflow definition defines the number of steps or work items for each type of request. Each approval step requires a unique Request Approver. A workflow definition consists of the following:
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Zero to four approval steps: Request Approvers view all requests, and approve or reject the requests.
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Zero to one distribution step: Token Distributors view user token requests and determine how to assign and deliver the tokens.
For example, suppose a company requires all new employees to enroll in Self-Service and request new tokens so they can access the company network. If your company policy requires two people—a manager and a system administrator—to approve token requests from new employees, you can customize the workflow definition to accommodate this requirement.
Procedure
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In the Security Console, click Setup > Self-Service Settings.
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Under Provisioning, click Workflow Policies.
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Use the search fields to find the policy that you want to edit.
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Select the policy that you want to edit.
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From the context menu, click Edit.
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To change the workflow definition for a particular type of request, click one of the following tabs:
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User and User Group. Requests for a Self-Service account from users in a directory server, users not in a directory server, and user group membership.
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Hardware Token. Requests for hardware tokens.
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Software Token. Requests for software tokens.
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On-Demand Authentication. Requests for on-demand authentication.
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Under Workflow Definitions, click the drop-down arrow to change the number of approval or distribution steps for a request.
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Click Save.
If you have not saved your edits, you can click Reset to change the policy back to its original setting.
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