Customize E-mail Notifications Customize E-mail Notifications
Self-Service automatically sends e-mail notifications to users and workflow participants. Customize these notifications to meet the needs of your organization.
If you want to use conditional statements in e-mail templates, you must follow the Velocity syntax rules. For more information see, Conditional Statements in E-mail Notifications.
Do not use the characters (<) and (>) in e-mail templates.
Procedure
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In the Security Console, click Setup > Self-Service Settings.
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Under Provisioning, click Workflow Policies.
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Use the search fields to find the policy that you want to edit.
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Select the policy that you want to edit and click Edit from the context menu.
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To customize the e-mail notifications for a particular type of request, click one of the following tabs:
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General Workflow Settings. E-mails sent when a request is submitted, waiting for approval, cancelled or rejected, or fails. These e-mail notifications are used for all types of requests from the Self-Service Console.
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User & User Group. Requests for a Self-Service account from users in a directory server, users not in a directory server, and user group membership.
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Hardware Token. Requests for hardware tokens.
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Software Token. Requests for software tokens.
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On-Demand Authentication. Requests for the on-demand tokencode service.
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Add text to the e-mail you want.
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Change the e-mail template tags to customize information in the e-mail. For more information, see E-mail Template Example for the Self-Service Console.
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Click Save.
