Export and Import Closed Requests

The Archive Requests utility, archive-ucm-request, can only export RSA Self-Service closed requests. When you import archived requests, you must use the same .zip file that you use to export requests. Do not change the name of the .zip file.

Note: This procedure assumes a knowledge of Linux commands. Do not attempt this procedure without the necessary knowledge.

Before you begin

You must have Super Admin and Operations Console administrator privileges to run the Archive Request utility.

Procedure

  1. Log on to the appliance using an SSH client. For instructions, see Log On to the Appliance Operating System with SSH.

  2. Change directories to /opt/rsa/am/utils.

  3. Do the following:

    • To export requests from a range of dates and delete the requests after exporting them, type:

      ./rsautil archive-ucm-request -u admin_UserID -o oc_admin_UserID -d /tmp/archivedRequest -a EXPORT
      -S       07/03/2013 -E 07/07/2013 -D

      where

      • admin_UserID is the user name for the Super Admin running the utility.

      • oc_admin_UserID is the user name for an Operations Console administrator.

      • /tmp/archivedRequest is the directory path for archived requests.

      • EXPORT is the archive option.

      • 07/03/2013 is the start date. Requests created on or after this date are exported. [mm/dd/yyyy].

      • 07/07/2013 is the end date. Requests created on or before this date are exported. [mm/dd/yyyy].

      • -D deletes records after exporting.

      The archived requests are saved in a .zip file in the directory /tmp/archivedRequest.

      To save disk space, you can move the .zip file to a secure location on the network. For example, use Secure FTP.

    • To import archived requests and the associated process instance data, copy the archive .zip file to the appliance operating system. For example, you can use Secure FTP to copy the .zip file into the /tmp/archivedRequest directory.

      Type:

      ./rsautil archive-ucm-request -u admin_UserID
      -o       oc_admin_UserID -d /tmp/archivedRequest -a IMPORT
      -j       Request_2013_03_06_15_48_26.zip

      where

      • admin_UserID is the user name for the Super Admin running the utility.

      • oc_admin_UserID is the user name for an Operations Console administrator.

      • /tmp/archivedRequest is the directory path for archived requests.

      • IMPORT is the archive option.

      • Request_2013_07_03_06_15_48_26.zip is the file for import. The .zip file must have the same filename as it had when the data was exported.

  4. When prompted, enter the Super Admin and Operations Console administrator passwords.

    Note: Although it is possible to enter the Super Admin and Operations Console administrator passwords on the command line along with the other options, this creates a potential security vulnerability. RSA recommends that you enter passwords only when the utility presents a prompt.

Related Concepts

Provisioning Overview