Self-Service Request ManagementSelf-Service Request Management
Self-Service automatically sends e-mail to notify you about user requests that you need to review. The types of requests are:
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Self-Service accounts for new users. A new user is not in a directory server. Users must enter user information for an account.
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Changes in user group membership
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New or additional SecurID tokens
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Replace an expired or about to expire SecurID token
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Replace a broken or permanently lost SecurID token
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On-demand authentication
You can perform the following tasks to manage requests:
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View the status of a request. For more information, see View User Requests.
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Search for user requests. For more information, see Search for User Requests.
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Approve, reject, defer, or cancel requests. For more information, see Approve and Reject User Requests and Cancel User Requests.
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Record how you deliver tokens and complete requests. For more information, see Complete User Requests.