Frequently Asked Questions

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Question	Answer
I’ve requested my free trial. Where do I get my sign-in credentials?	You will receive an email from RSA SecurID Access Admin MFA Trial with the information you need to sign into the Cloud Administration Console and the RSA SecurID Access Application Portal.
I forgot my credentials to sign into the Cloud Administration Console.	Call 1-800-995-5095 or 1-781-515-7700 and option 1 (Sales) to have your account reset.
I forgot the credentials for a user.	In the LDAP Admin app, review the value in the Email field. This is the user ID. If necessary, enter a new password in the Password field. Click Update Object.
I am not sure how to register a device or download the RSA SecurID Authenticate app.	Follow the instructions in My Page to download the app and register a device. See Register Your Device.
A user lost or broke a registered device and needs to complete device registration again.	In the Cloud Administration Console, delete the user's device. For instructions, see Manage Users for the Cloud Authentication Service.
I want to run a report to see which users have a registered device.	In the Cloud Administration Console, generate the All Synchronized Users report. For instructions, see Run User Reports.
How many users can I test with?	In addition to the demo users, you can add 6 of your own users if you are using the demo identity source.
How do I add additional administrators?	See Add Administrators for the Cloud Administration Console.
How long is my trial good for?	This trial is valid for 14 days after registration. You will receive an email before your trial expires with options if you want to extend it. If you want to keep using the trial, you must register again. You also must remove the previous account from your RSA SecurID Authenticate app with a simple swipe to delete and then re-register your device just as you did previously.
What LDAP user attributes are synchronized to the Cloud Authentication Service?	You can see these attributes in the Cloud Administration Console. Click Users > Identity Sources. From the hosted identity source, click Edit. Click Synchronize User Attributes. Review the listed attributes.

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