During the past year, RSA has had the ambitious goal of leveraging our independence from Dell to become more focused, dedicated and agile with our different business areas in order to move faster on behalf of our customers. This is a focus shared across the company, which includes RSA Link as the primary online community and support portal.
With this in mind, it is our privilege to announce that RSA Link will be dividing into multiple communities for the different products and business areas, with new support portals and/or communities launching for SecurID ® , NetWitness ® , Archer ® and Outseer ® . This will allow for greater community engagement and present more relevant information at your fingertips without the need to first navigate to your product or filter results.
What will change?
The following changes will be taking place at the end of January and into the beginning of February:
The Archer ® Community will officially launch for Archer customers.
The NetWitness ® Community will officially launch for NetWitness customers.
RSA Link will be rebranded as the SecurID ® Community for SecurID and SecurID Governance & Lifecycle customers.
For Outseer customers, the Outseer ® Vision website has already launched and is available.
How will I be affected?
If you are an existing SecurID or NetWitness customer then there will be no changes to your account. This means:
You will still log in using your same credentials and have the same level of access
You will still be associated with all of the posts, replies, and content you created
You will have the same user profile, username, preferences, including ranks and badges
You will still be subscribed to the same content such as advisories, blogs, etc.
SecurID and NetWitness customers that have not yet registered will leverage the same existing registration portal, and will be prompted for their product at the time of registration. Customers with both products will need to register twice, once for each product, but will then be able to log in to both the SecurID Community and the NetWitness Community with the same credentials.
Archer customers will be required to change their passwords upon migrating to the Archer Community as that website will be leveraging a different authentication implementation. More information will be provided specifically for Archer at a later time.
Will RSA Link be accessible during the migration?
The migration to the new community instances will begin on Wednesday, January 26th, and will continue through the weekend and into the next week. During this time, the RSA Link website will still be available and all public resources (e.g. documentation, advisories, blog posts, etc.) will be accessible.
However, the RSA Registration Portal will be undergoing maintenance beginning on Friday, January 21st, to prepare for the community launches. This means that new users will be unable to register for accounts during this period.
Existing users will still be able to log in throughout most of the migration period. This page will be updated when more information is available regarding any login outages. During any such outage—which would be kept to as short a time as possible—the restricted sections of the website including downloads and the Case Portal would be inaccessible.
More information will be provided as the time windows are finalized.
We are very excited about these upcoming changes and look forward to the opportunity to provide a more tailored user experience for each product. Thank you for your participation and for your patience as we make this transition.
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Hi, May I know who do I request for the access to create a support ticket? Below is the error from the system: You do not have sufficient privileges for this resource or its parent to perform this action. Click your browser's Back button to continue. Please kindly advise.
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Hi, we can't create a support request. We've got the following error : Access not permitted The page you are trying to access is temporarily unavailable. We apologize for the inconvenience. Regards.
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I wasn't able to open a new case. The page shows " The page you are trying to access is temporarily unavailable. We apologize for the inconvenience." Seems like my account needs elevated permissions as well since I'm unable to access certain resources pertaining to the products I have registered.
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