Article Number
000031079
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager Web Tier
RSA Version/Condition: 8.1.1.2 or higher
Issue
- After upgrading to RSA Authentication Manager 8.x, the web tier status in the Operations Console shows as:
Online, Reinstall Required
- After uninstalling the web tier and reinstalling it using the new Web Tier Update, the same status is shown in the Operations Console:
Image description
Cause
- Uninstalling the web tier does not always remove the installation files from the old install directory of the web tier.
- If you check the installation path after uninstalling the web tier, you will find the files are still present.
- Reinstalling the web tier does not overwrite all existing files, which causes a partial installation.
Resolution
Uninstalling the web tier
- Uninstall the web tier using the uninstall executable in the ../uninstall directory.
- After the uninstaller finishes, delete the old install directory manually.
- If you are using a Linux server for the web tier, run the following command as root, using the path to the actual web tier install directory:
rm -rf <WebTier_Install_Dir>
For example,
rm -rf /opt/RSASecurity/
- If you are using a Windows server for the web tier, run the following command as an administrator from the command line, using the path to the actual web tier install directory::
RD /S /Q "<WebTier_Install_Dir>"
For example,
RD /S /Q "C:\Program Files\RSASecurity"
- Reboot the web tier server.
- Generate the new web tier package.
- Proceed with the reinstall.