VMWare UAG Authentication Fails with error "Initialize Request Proxied" in the Authentication Activity Monitor

[#1]

Article Number

000068204

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x

Issue

After following the steps in KB 000067948 to integrate VMWare Unified Access Gateway (UAG) with the Authentication Manager using REST API, authentications on UAG are failing with the below error in the Authentication Activity Monitor while using cloud token and Authentication manager forward request to the cloud:

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Resolution

1. Login to the Security Console
2. Navigate to Setup > System Settings > Cloud Authentication Service Configuration
3. Uncheck "Send Multifactor Authentication Requests to the Cloud"
4. Click "Save"

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