SecurID® Training

Browse, view, and register for all SecurID training.

Troubleshooting SecurID Access Cloud Authentication Services

 

Access Training
for SecurID Employees

Access Training
for Customers/Partners

 

 

If you need further assistance, contact us

 

Overview
This On-Demand learning provides ways to troubleshoot SecurID cloud Authentication Services and SecurID Application issues from experienced administration perspective. 

 

Audience

Anyone who is involved with deploying or maintaining SecurID Access and may need guidance in system troubleshooting.

 

Delivery Type
On-Demand Learning


Duration
60 minutes

 

Prerequisite Knowledge/Skills
This course requires strong knowledge of the concepts of Multi-factor authentication, cloud applications, single sign-on and hands on experience in SecurID Access product.

It is recommended that students complete the following eLearning courses prior to taking this training:


Learning Objectives
Upon successful completion of this course, participants should be able to:

  • Troubleshoot Cloud Admin Console common issues
  • Understand Identity router status and Troubleshoot Identity Router
  • Troubleshoot SSO Applications and Authentication issues
  • Perform user’s device issues troubleshooting

 

Course Outline

Troubleshooting the Cloud Administration Console and Radius Policies

  • Issues involving the Cloud Administration Console and Dashboard
  • Assurance Levels
  • Troubleshooting Radius Policies

Troubleshooting the Identity Router

  • Identity Router Registration Issues
  • Viewing and downloading logs
  • IDR version and status troubleshooting
  • Identity router connection problems

Troubleshooting Application and Authentication Issues

  • Applications sign-in issues
  • Authentication Issues
  • Integrated Windows Authentication issues

Troubleshooting End-User Issues

  • SecurID App device issues and logs

 

 

Access Training
for SecurID Employees

Access Training
for Customers/Partners

 

 

If you need further assistance, contact us

 

No ratings
Version history
Last update:
‎2022-05-16 06:44 PM
Updated by:
Contributors
Article Dashboard