Just wanted to say, we have several users who are experiencing this issue:
They are using an Iphone 14 with the latest IOS 16.6.1
When i tried to import a software token he got the error "The imported OTP credential is not intended for this device and has been removed' error. After that i reset the token, he updated the RSA authenticator app (SecureID) but then his app already crashed when inititliasing for the first time. Now he gets:
Error Occurred: Error initializing authenticator app. Please try again later or contact your IT support. This is with the latest app version 4.3.1 (build1).
Appearently we have to wait until it is fixed in 4.3.2?
RSA authentication secureID APP version 4.3.3 Solved our issues!
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new software installed onto lease roll corporate windows pc. installed version is 184.108.40.2062. version on old pc is 220.127.116.112. The window is abnormally huge, there is no way to resize it, and it no longer stays in the same position on the screen like the old one did. the moment I use it, it moves smack-dab in the center of my main monitor which is unacceptable. I went through the registry and see no keys that can be changed to remember position of anything regarding the size. Do such keys exist that can be manually entered? Or how about creating a version that gives the end user some control in settings so they can select for themselves whether they want the window to remain in a certain position or not. I mean, if i moved it to a different monitor and on a specific part of that screen, that means i want it TO STAY THERE!
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Hi I'm trying to deploy the RSA Authentication Manager on KVM (ovirt 4.3) I used the OVA file: rsa-am-vmware-virtual-appliance-18.104.22.168.0.ova. I managed to install it but when I try to configure it, at the NTP configuration screen, if I try to preview the tome from the time source I get an error I can continue past this but when Iget to "5. Summary" and click "Start Configuration" I get this error returned almost immediately and cannot proceed: Quick Setup cannot complete the configuration process. Click here to access the install_logs, and then call RSA Customer Support Has anyone had any success deploying RSA Authentication Manager on KVM? Thanks Angus
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Cloud Authentication Service (CAS) Updates
The following subsections provide the highlights of the new and enhanced features of the Cloud Authentication Service (CAS):
Disable FIDO Synced Passkeys
In the past, FIDO only allowed a single copy of each FIDO credential. FIDO Synced Passkeys are a new type of FIDO credential that are automatically synced to multiple computing devices (e.g., computer, mobile, and tablet) owned by a user.
The Cloud Authentication Service now provides a mechanism to disable the use of FIDO Synced Passkeys in the registration and use for authentication in the Cloud Administration Console on the Access > FIDO Authentication page. Once synced passkeys are disabled, it is possible to set a grace period, so authentication will still work for users who have previously registered FIDO synced passkeys, and this will enable them to log into My Page > My Authenticators and register a new credential that is not a FIDO Synced Passkey.
RSA recommends that customers with high security use cases carefully consider the security reduction and potential regulatory implications of using FIDO Synced Passkeys in their deployments. FIDO Synced Passkeys offer convenience, but the security implications need to be fully understood before using them.
Note: In a future release, this setting will be disabled by default with a grace period set to allow time for existing users to register new authentication methods.
View Admin Event Monitor from the Cloud Administration Console
You can now view the audit log messages that describe Super Admin activities and their details from the Cloud Administration Console. You no longer need to use the Event Log API to retrieve audit log events. You can track and search for admin events for the past 90 days from Platform > Admin Event Monitor.
Configure Enrollment Settings for My Page
In the Cloud Administration Console, you can now configure the Enrollment settings for My Page. You can generate a one-time code and provide an enrollment URL to users to enroll their first authenticator device in the Self-Service Console.
Set Up your RSA Mobile Lock Console Account
You can use the Cloud Administration Console to create an account to access the RSA Mobile Lock Console. After you verify your email address or corporate email ID, you will receive an email from Zimperium, RSA Partner for delivering the RSA Mobile Lock capability, to activate your account and set your password.
Note: This feature will be available if you have the Mobile Lock add-on included in your plan.
Updated Titles in the Cloud Administration Console
In the Cloud Administration Console, a couple of titles have been changed for clarity and consistency. In the Cloud Administration Console, click Platform, the Audit Logging page has been renamed to IDR Audit Logging. The SSO Service Identity Providers title has been renamed to IDR SSO Service Identity Providers on the Users > Identity Providers page.
Rate Limiting the Cloud Administration APIs
API throttling controls the amount of traffic that Cloud Administration APIs can handle and limits how many calls can be made per second. When a request exceeds a rate limit, the request is throttled, and an HTTP 429 (too many requests) status code is returned.
RSA Authenticator 4.3 for iOS and Android - Coming Soon!
RSA Authenticator app V4.3 for iOS and Android will be released shortly. The new release is rebranded with the RSA logo and color schemes, and it supports code matching feature for Approve push notifications.
RSA Announces Availability of RSA Authentication Manager 8.7 SP1 Language Packs
The following table provides details about the available language packs in RSA Authentication Manager 8.7 SP1:
RSA Authentication Manager 8.7 SP1 language packs are now available. Language packs provide translated versions of the Authentication Manager 8.7 SP1 user interfaces, online help, and selected documentation.
The following languages are now supported:
RSA Authentication Manager 8.7 SP1
For additional documentation, downloads and more, visit the RSA Community page on RSA Link.
End of Primary Support (EOPS) Policy
RSA has a defined End of Primary Support policy associated with all major versions. Please refer to the Product Version Life Cycle for additional details.
Upcoming End of Primary Support (EOPS) Details
The following table provides details of the RSA products reaching the end of support within the next six months:
Extended Support Level 1/ Level 2
Authenticator for macOS
Authentication Agent for Citrix StoreFront
Authenticate App for iOS and Android
Authenticator for iOS
Authenticator for Android
Third-Party Integrations from RSA Ready
The following integrations are recently completed or certified by RSA through the RSA Ready Technology Partner Program. Implementation Guides will be coming soon. For the complete catalog of Implementation Guides, see SecurID Integrations on the RSA Community.
DocuSign (update) – updated support for the Cloud Authentication Service using SAML.
Okta as an IDP (new) – added support for using Okta as an IDP for the Cloud Authentication Service Administration Console and RSA My Page.
Ping as an IDP (new) – added support for using Ping as an IDP for the Cloud Authentication Service Administration Console and RSA My Page.
Sekoia XDR (new) – SIEM provider can now ingest the Authentication Manager logs via API.
Zendesk (update) – updated support for the Cloud Authentication Service using SAML.
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Hello everyone. I know it could be lame for some, but i am first time ordering software RSA Tokens. I registered all over the place that we were requested to. Finally able to get to RSA self service control page, then to comunity rsa page (where of course i cannot submit ticket, as many other people i noticed reporting here). At the end i was able to log in to myRSA page, see my Site ID, Serial number....but, i have not option for software or anything. I have only XML file with serials from token. But i need token file to import to app (or URL, or QR i guess). Here on comunity i was able to download MAC OS app, on Android via Google Play app too. Any advice, how to get to stdid file (or how is that extension) or get those URLs? Thank you.
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